Refund Policy

Quality and customer satisfaction are very important to us! If you’re not completely satisfied, please let us know and we’ll make every effort to fulfill your request.

We accept exchanges up to one full year after the original purchase date and will provide refunds for up to 60 days after the original purchase date. We do not refund original shipping charges except in cases of a product defect or shipping error. Please contact us at sales@idplates.com if you’d like to receive a return shipping label.

All exchanges are sent out via ground UPS shipping. If you need it sooner, contact us to arrange for express options. Please allow 5-7 days for processing on all returns and in-stock exchanges. We will notify you if a requested item is not available.

 

Please notify us of your requested return at sales@idplates.com and send the returned items to:

Identification Plates
C/O RETURNS
1555 High Point Drive
Mesquite, Texas 75149

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The total price of your refund may vary from the listed price of the item based on any discounts or taxes applied to the original order. At this time, we can not provide refunds for orders lost or stolen in transit.  Contact us to make arrangements for re-delivery.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at sales@idplates.com and send your item to:

Identification Plates
C/O EXCHANGE
1555 High Point Drive
Mesquite, Texas 75149

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@idplates.com.